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Contact Information

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Customer Service Advisory: Due to increased volume, please allow up to 48 hours for our Customer Service team to respond to your inquiries. We're working as hard as we can and we appreciate your patience.

Need Help? We're here for you!

Here at HockeyMonkey.com, we're known for our unrivaled customer service. We're friendly, knowledgeable, and efficient. Please feel free to call us at one of the phone numbers listed below if you have any questions regarding an order, shipping, products and returns. We offer a variety of contact methods; you can call us using the telephone, e-mail us or utilize our interactive chat. If you are trying to track your package, please visit our Order Status page.

Due to the volume of e-mails we receive, it may take up to 24 hours for Customer Service to review your e-mail. Please note that due to our incredibly fast order processing times, once your order is placed we will be unable to make any changes to your order. Please double check your order and make sure all the information is correct before placing your order.

In addition to E-Mail and Telephone, you may also use Live Chat to contact HockeyMonkey.com Customer Service. Live Chat has different hours of operation from our Telephone Customer Service.

Customer Service Phone Numbers

  • Customer Service: (888) 286 6169
  • International Orders: (214) 383 8895
  • Warranty Issues: (214) 383-8861

Customer Service Hours of Operation

Temporary Customer Service Hours are in effect, updated as of May 8th.

  • Monday - Friday: 9:00AM - 4:30PM Central
  • Saturday: Closed
  • Sunday: Closed

Holidays, Closures & Half Days:

The Warehouse & Customer Service Department will be closed on the following days:

  • Sunday, April 12th, 2020 - Easter Sunday [CLOSED]
  • Monday, May 25th, 2020 - Memorial Day [CLOSED]
  • Saturday, July 4th, 2020 - Independence Day [CLOSED]
  • Monday, September 7th, 2020 - Labor Day [CLOSED]
  • Thursday, November 26th, 2020 - Thanksgiving Day [CLOSED]
  • Thursday, December 24th, 2020 - Christmas Eve [OPEN UNTIL 1PM CENTRAL]
  • Friday, December 25th, 2020 - Christmas Day [CLOSED]
  • Thursday, December 31st, 2020 - New Year's Eve [OPEN UNTIL 1PM CENTRAL]
  • Friday, January 1st, 2021 - New Year's Day [CLOSED]