Orders can be placed on our website 24 hours a day, 7 days a week. Do you want to email, chat or talk to a customer service representative? We welcome you to contact our customer service department to talk with our knowledgeable customer service representatives. To contact the HockeyMonkey.com Customer Service Department, please call (888) 286 6169.
We accept Visa, MasterCard, American Express, Discover Card, PayPal, United States Postal Service Money Orders and wire transfers. All prices listed on HockeyMonkey.com are in US Dollars (USD). Debit cards are welcome but before making any large purchase, you may want to check with your card issuer to make sure you do not exceed your card’s daily or transactional limit. Please contact our team sales department at 888-587-8201 for all purchase order inquiries.
Gift Cards purchased at any of our MonkeySports SuperStore locations may not be redeemed on HockeyMonkey.com. We are unable to accept multiple payment methods for a single order through our website. If you need to use more than one payment method, consider splitting the items you desire in to separate orders or purchase E-Gift Certificates. Charges drawn on international accounts may be subject to foreign transactions fees; these are not charged by HockeyMonkey.com and may be in addition to the grand total of your order.
All orders placed through HockeyMonkey.com are subject to our verification process for order accuracy and authorized valid payment. For security reasons, we may contact you via email or phone requesting additional information to validate your order.
To safeguard against fraudulent activity, HockeyMonkey.com must verify the bill to and ship to address. Please be sure to provide your exact billing address and phone number (the address and phone number your credit card issuer has on file). Incorrect information will cause a delay in the processing time of your order.
If your shipping address is different than your billing address (where you receive your credit card statement), please call your credit card issuer to make them aware of the shipping address. Informing your credit card issuer about your shipping address will not change any existing billing information; it will be temporarily listed in the banks memo field for purchase verification only. Please recognize that calling your credit card issuer about an address notification may not only be necessary, but it will also speed up the verification process.
If your selected payment method is PayPal, we will ship your order to a PayPal confirmed address only. A PayPal confirmed address is an address that has been reviewed by PayPal and found to be safe based on information related to the address. For example, a credit card billing address is confirmed because PayPal can check that the address is the same as the address on file at the credit card company.
A confirmation displaying an order number will appear on the checkout page immediately after your order is submitted. If an order confirmation did not appear after the final submit button, we may have received your order, but communication from our server to your computer was interrupted. Please contact Customer Service to verify if your order had been received.
You will also receive an order confirmation via email after completing your order online or by phone. An email address is required so that we may keep you informed on the status of your order. Please recognize that your ISP or email client may have a filter that is preventing the email confirmation from getting through to you. Please check your Junk Mail folder and/or turn off your Spam Filter to allow e-mail from firstname.lastname@example.org.
It may take approximately one or two business days to process an order before it ships, provided that the merchandise is in stock and that we are able to complete the address verification and payment process. The estimated time of arrival is determined by the chosen method of shipping and the carrier's local delivery guidelines. Express orders placed before 1:00 PM Central typically ship same day. Express orders placed after 1:00 PM Central on a Friday will ship the following Monday. Orders containing customized products will be held until the custom product has been made. Please allow 1 business day to process orders for E-Gift Certificates.
A shipping confirmation email including carrier-specific tracking information will typically be sent within 24 hours of item shipping. For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information either Tuesday evening or Wednesday morning. Most orders will be shipped UPS, however, we do utilize USPS for some cases.
You can also check the status of your order on our website at any time by visiting our order status page. Enter your email address and order number to view the status of your order. You may also contact our Customer Support for order status information.
Need to make changes to your order? We are happy to help. You have 30 minutes to change or cancel your order during normal business hours. Once your order status has been updated to "Processed" it cannot be cancelled.
We are unable to reinstate an order once it has been cancelled. You may place a new order, subject to our current availability and pricing.
For the security of our customers, we are unable to make changes to shipping addresses and all shipments must be sent to an authorized cardholder address. If you need to change an address, you may cancel the existing order if it hasn't been processed for shipping; and the place a new order with the corrected shipping address.
Most couriers allow you the ability to have a package held at a local customer center. This can usually be arranged online through the couriers' website. Not all shipments are eligible for this service and it is controlled by the shipping courier. Please contact the courier directly to arrange for this service.
Occasionally we offer our customers the opportunity to pre-order products due to their limited availability and/or popularity. By placing a pre-order, you will be among the first to receive the latest items. When you place a pre-order, either over the phone or through the website, your order is placed on hold until the product arrives at our warehouse. Your credit card is charged when the order is placed. When the product arrives, your order is shipped within 48 hours. Your order may be cancelled up until your order is processed for shipping, but not after.
Delivery dates are estimates only and may be subject to change without notice. Estimates that we provide are based on the delivery dates the manufacture provides to us. Complications such as logistics, production delays and product shortages may arise. These factors are outside of our control. Please check the product you are interested in for the most recent delivery estimate.
There is no additional fee for placing a pre-order.
In some circumstances HockeyMonkey.com will arrange for the item to be shipped directly from our source in order to help you avoid a longer wait time (e.g. special order item, or in the unusual event that a backordered item is not expected to arrive at our warehouse within a reasonable time. In some cases, delivery by signature confirmation may be required. Please contact customer service for additional details.
HockeyMonkey.com accepts orders from and ships orders to anywhere in the world. Please note that due to restrictions set by the manufacturers we may be unable to ship certain brands outside of the United States. All prices listed on HockeyMonkey.com are in US Dollars (USD). Charges drawn on international accounts may be subject to foreign transactions fees; these are not charged by HockeyMonkey.com and may be in addition to the grand total of your order.
Any order confirmation (electronic or paper receipt) given to you through HockeyMonkey.com does not signify our acceptance of your order, nor does it constitute confirmation of an offer to sell. HockeyMonkey.com reserves the right to decline and cancel an order or supply less than quantity ordered at any time.
Given the popularity and shortage of some items, we may at times have to restrict the quantity of an item ordered. We will notify you if we are unable to accommodate your order. HockeyMonkey.com may, at its own discretion, limit or cancel quantities purchased per person, per household or per order.
Currency: All prices listed on HockeyMonkey.com are in US Dollars (USD). Charges drawn on international accounts may be subject to foreign transactions fees; these are not charged by HockeyMonkey.com and may be in addition to the grand total of your order.
Best Price Guarantee: If you've found an advertised price from one of our specified competitors, that is lower than any identical product currently in stock that we sell on HockeyMonkey.com (even if it is only a $.01) - we'll match it! This policy does not extend to products that are covered by a manufacturer's Minimum Advertised Price policy. Using a coupon will void any requests for a price match. Requests for Price Matching must be made at the time an order is placed using the method described below; requests for Price Matches over the phone will not be honored. Requests for Price Matching must be made for the identical product (this includes, but is not limited to: size, width, color, pattern, etc.). For additional details, please view our Best Price Guarantee. The Best Price Guarantee does not apply to previously completed orders.
Price Protection: If the advertised price of a product drops on HockeyMonkey.com within 14 days of purchase, we will issue a store credit for the difference if requested by the customer. Simply contact customer service within 14 days of purchase and request a price protection adjustment. The lower price must be listed and valid at the time the of the price protection request. Exclusions: (1) Product pricing reduced using a promotion or coupon is not eligible for price protection, (2) Pricing errors are not eligible for price protection, (3) Products purchased at any MonkeySports Super Store.
Pricing Error: Despite our best efforts to advertise prices appropriately, some items may be advertised incorrectly due to a typographical error. We reserve the right to refuse or cancel an order for an item that was priced incorrectly, whether it has been confirmed, charged, and even shipped. If an order is refused after it was shipped due to a pricing error, we may issue a charge to reconcile the price difference or request an intercept from the shipping carrier. The pricing posted on our website may not always be identical to those found on some price comparison shopping websites. Prices listed on most price comparison websites may take up to 24 hours to update and match our site.
In accordance with applicable state and local laws, we are required to charge sales tax in localities where HockeyMonkey.com operates. HockeyMonkey.com does not benefit from the collection of sales tax and we remit all taxes collected directly to the appropriate taxing jurisdiction. As a general rule, it is the laws of the state of delivery that determine whether sales tax will be due on your transaction. The terms contained herein are subject to change as the taxation of online transactions is continually evolving. HockeyMonkey.com strives to comply with state and local tax laws as they exist currently and continues to monitor and update its taxation policies as those laws change. Additionally, some states require that sales tax be collected on shipping and handling charges. The purchase of e-gift certificates are not subject to taxation, but orders placed with an e-gift certificate as a form of payment will be subject to taxation
States where HockeyMonkey.com collects sales taxes:Alabama, California, Colorado, Connecticut, Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Texas, Utah, Vermont, Virginia, Washington, West Virginia & Wyoming.
International shipments are generally subject to local import duties and taxes. We are not responsible for, nor can offer any specific advice regarding any customs related fees that you may incur. For specific information, please consult with your local government import office.
Electronic Gift (E-Gift) Certificates make the perfect gift for any occasion and they're ideal for that 'Hard to Shop For' person. HockeyMonkey.com E-Gift Certificates can be used on any item you find on HockeyMonkey.com. E-Gift Certificates are available in denominations of $25, $50, $100 and $150.
E-Gift Certificates are not valid at our retail locations and are valid only for the site from which they were issued. E-Gift Certificates are generally processed within 1 Business Day and they can be emailed directly to you or the recipient. When you are ready to redeem an E-Gift Certificate simply enter the code in the space provided for E-Gift Certificates. If your E-Gift Certificate doesn't cover the entire amount of your order, you will be asked to supply a Credit/Debit Card to cover the balance of the order.
Gift Cards purchased at any of our MonkeySports SuperStore locations may not be redeemed on HockeyMonkey.com.
HockeyMonkey.com is proud to offer our very own loyalty program, Rebound Rewards. Customers can earn between $5 and $9 for every $100 they spend on eligible product. The reward a customer qualifies for, is dependent on which tier they are apart of. The tier is based on the amount a customer has spent while logged in to their customer account over the past 365 days. Participation in Rebound Rewards requires a valid e-mail address. Membership in the Rebound Rewards Program is subject to all applicable laws and regulations and is void where prohibited by law.
|Reward Tier||Amount Spent in Last 365 Days||Rewards Per $100 Spent|
|Rebound Rewards Platinum||$2,500 and Up||$9.00|
|Rebound Rewards Gold||Between $1000.00 and $2,499.99||$7.00|
|Rebound Rewards Silver||Between $0.00 and $999.99||$5.00|
Rebound Rewards are earned on the amount of customer purchases after all applicable discounts are applied and before shipping and tax is imposed. Eligible customer purchases include sale-, regular- and clearance-priced merchandise, but exclude the purchase of E-Gift Cards.
One Rebound Reward code will be issued for all orders placed during a calendar month on HockeyMonkey.com. A customer must spend at least $100 in a calendar month while logged in to their customer account to qualify for Rebound Rewards. Orders placed through a guest user are not eligible for Rebound Rewards, even if the e-mail address matches a customer account. Rebound Rewards codes are sent one full calendar month after the qualifying order(s) have been placed via e-mail or through the customer account. Rebound Rewards are valid for a period of three months. Once a code has expired, it cannot be used.
Rebound Rewards is not legal tender. No cash back. Rebound Rewards cannot be applied to the price of Shipping. Offer can be redeemed with any other offer but cannot be redeemed for cash. Up to three Rebound Reward codes may be redeemed per order. To maximize the value of Rebound Rewards, you must redeem the entire value of your Certificate Code in one transaction. Rebound Rewards may not be redeemed in more than one transaction, once the code is redeemed it cannot be used again even if the full value was not used in the first transaction. Rebound Rewards codes are nontransferable, and they are valid only for the site from which they were issued.
Rebound Rewards will be applied prior to percent-off total purchase discounts. HockeyMonkey.com Rebound Rewards Certificate Codes may not be redeemed: (1) as price adjustments on prior purchases; or (2) to purchase Gift Cards; or (3) at retail store locations; (4) for team orders. Some exclusions may apply including items subject to the minimum advertised pricing. Orders deemed to be 'bulk' or 'team' may not qualify for Rebound Rewards.
Merchandise returned for refund is not eligible for Rebound Rewards; the value of returned merchandise will be deducted from the order subtotal to reflect the earned amount. If merchandise purchased earning a HockeyMonkey.com Rebound Reward is subsequently returned or price adjusted, the value of the HockeyMonkey.com Rebound Rewards previously earned and/or the amount of the merchandise refund may be reduced to reflect any unearned value. The return value of merchandise purchased with a HockeyMonkey.com Rebound Rewards Certificate Code may also be subject to adjustment.
HockeyMonkey.com reserves the right to terminate program membership and take appropriate administrative and/or legal action if it suspects fraud, misrepresentation, abuse or violation of the program’s terms and conditions. The Rebound Rewards Program is offered entirely at the discretion of MonkeySports Inc., and it may, at its sole discretion, cancel or modify program rules, benefits, participation, regulations, earning and redemption structure without any notification.
Standard Shipping is available to all locations in the United States, including Alaska & Hawaii. Orders placed with Standard Shipping are typically processed within 48 hours. To expedite the shipping process and minimize delays, please ensure that all supplied billing information is accurate, and that any alternate delivery address is on file with your bank or credit card company. Orders are shipped Monday through Friday. Our carrier delivers shipments seven days a week to residential addresses in major metropolitan areas, six days a week to residential address in suburban areas (M-Sa), and five days a week to commercial addresses (M-F). To see if your area is within a major metropolitan area and eligible for seven-day delivery, check the map below and look for the hash marked areas.
The Time-In-Transit map below estimates the number of business days required for you to receive your order once it has shipped from our distribution center in Texas. This map is for reference only and is not a guarantee. The merchandise you order may be fulfilled from several locations, which may cause items to arrive separately and potentially on different days. You will not incur additional shipping charges under these circumstances. We are not responsible for shipping delays due to inclement weather and we do not issue refunds for shipping costs if a delivery date is missed.
|Order SubTotal||Shipping Charge|
|$0 to $99.99||$9.99|
|$100.00 & Up||$11.99|
|Orders Shipped to a Residential Address|
|If You Live in This Zone →||1 Day||2 Days||3 Days||4 Days||5 Days||6 Days||7 Days|
|And Your Order Ships On ↓||Your Order Will Be Delivered on:|
|# denotes Sunday Delivery is available only in the hash marked areas depicted on the map.
* denotes delivery the following week.
|Orders Shipped to a Commercial Address|
|If You Live in This Zone →||1 Day||2 Days||3 Days||4 Days||5 Days||6 Days||7 Days|
|And Your Order Ships On ↓||Your Order Will Be Delivered on:|
|* denotes delivery the following week.
** denotes delivery during the second week.
EXPRESS SHIPPING ADVISORY: Orders shipped via Next Day Shipping, Two Day Shipping, and Three Day Shipping may require an additional day in transit due to the increase in package volume as a result of COVID-19. Please keep this possible delay in mind when selecting your shipping method. Refunds are not provided for shipping if a package isn't delivered by the estimated delivery date.
We understand that when you place an order, you want your gear as quickly as possible and we will do our best to make that happen! Express orders placed by 1:00 PM Central, typically ship the same business day if all items are in-stock and the payment has been processed. Most of the items we sell will ship quickly and be at your door fast. Our distribution center is in Texas. While we will do our best to ship from our main distribution center to you, not all items will ship from there. In some cases, we will split the order and ship each package out to you individually. In other cases, we may need to consolidate the items in one location to ship out as one package. We utilize our best judgment to get the products to you as quickly as possible. You will not incur additional shipping charges under these circumstances.
A shipping confirmation email including carrier-specific tracking information will typically be sent within 24 hours of an item shipping. For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information either Tuesday evening or Wednesday morning. Most orders will be shipped FedEx, however, we do utilize USPS.
Two Day Shipping: Delivery by the end of the second full business day after an order has shipped. For example, if an order is shipped out on Monday, it will arrive on Wednesday. If the order is placed Monday night and ships out on Tuesday, it will arrive on Thursday. If an order is placed on Thursday night, and is shipped out on Friday, it will arrive on Tuesday.
Next Day Shipping: Delivery the next business day after an order has shipped. An order that ships out on Thursday with Next-Day delivery would be delivered on Friday. An order shipping out on Friday with Next Day delivery would arrive on Monday.
If the destination address is a PO Box or an APO/FPO, your order will ship via USPS. We will provide tracking information via email after your order has shipped. Items delivered to a PO Box or an APO/FPO will be delivered in approximately 7 to 10 business days. Final delivery for APO/FPO destinations will be subject to the terms and conditions of the APO/FPO services. Not all items can be shipped via USPS. Some items that are shipped via USPS may be subject to an additional shipping charge. If necessary, HockeyMonkey.com will contact you before the order is processed.
INTERNATIONAL SHIPPING ADVISORY: Orders shipped via Expedited International Shipping may require additional time in transit due to the increase in package volume as a result of COVID-19. Please keep this possible delay in mind when selecting your shipping method. Refunds are not provided for shipping if a package isn't delivered by the estimated delivery date.
HockeyMonkey.com is happy to ship orders to foreign destinations but please keep in mind that we are unable to shop some brands outside of the United States due to manufacturer restrictions. Transit times vary by destination, but they are typically between 3 and 5 business days. International orders placed by 1:00 PM Central, typically ship the same business day if all items are in-stock and the payment has been processed. For shipments to Switzerland, please call customer service at (214) 383 8895.
Please be aware that all customs, duties, taxes, surcharges, brokerages, etc., are the responsibility of the customer. When delivery is attempted, you may be billed for these fees; these fees are independent of shipping charges and are charged by your local mail authority – not HockeyMonkey.com. Please familiarize yourself with your country's import rules and regulations prior to ordering. We are unable to designate orders as "Gifts", “Free”, or otherwise on Customs Declaration Forms. Orders to some countries (including Russia) can only be sent via United States Postal Service.
If you refuse a package at customs, customs will either destroy it or send it back to us (HockeyMonkey.com has no control over this). If the shipment is destroyed by customs, your order will not be eligible for a refund. If the shipment is returned undamaged, the order will be eligible for a refund after deducting the cost of shipping in both directions.
Order Pick-Ups: Orders leaving HockeyMonkey.com are picked up Monday through Fridays only. Typically, orders placed by 1:00 PM Central will ship the same day provided that all items are in stock and the shipping and billing information has been verified.
Holidays: Orders are not picked up on the following holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
While we don’t offer Will Call Pick-Up for online orders, you may shop our fully stocked retail store in Allen, TX which is attached to our main distribution center. Items not available on the floor can be retrieved within 10-15 minutes.
Some products on HockeyMonkey.com may be subject to oversized shipping fees. Typically, wheeled equipment bags, equipment racks, and full-size hockey goals require an oversized shipping fee. These fees are in addition to the cost of shipping and will be denoted on the product page. Some oversized products shipped via an Express shipping method may require an extra day for delivery.
Due to courier limitations, we are unable to deliver to Post Office Boxes via FedEx. Orders placed with a P.O. Box address will be shipped using United States Postal Service Priority.
Typically, packages will be left at your door and do not require a signature. Some orders are drop shipped directly from a vendor, and those vendors may require a signature on their shipments. If you would like signature required added to your order, please contact customer service before placing your order.
Orders with Signature Confirmation: The shipping courier will make two attempts to deliver your merchandise and will leave a door tags notifying you of the attempt. If the package is deemed undeliverable after the third attempt, the product will be returned to our warehouse. You will be credited for the price of the merchandise minus the actual cost of shipping and the cost of return shipping. All credits will be applied to the original payment method.
Most couriers allow you the ability to have a package held at a local customer center. This can usually be arranged online through the couriers' website. If the package is deemed undeliverable the shipment will be treated as a refused delivery.
We want you to feel completely satisfied with your purchase. If you are not satisfied for any reason, you may return an unused item within 1 Year from the original date of purchase except for the items listed as Not Eligible for Return below. Items that are being returned must be in new and unused condition. All original boxes, bags, packaging, and literature must be in new condition and included with the product. Please make sure the items you wish to return meet these criteria prior to initiating a return.
Products returned within 90 days of purchase are eligible for refund or store credit. Products returned after 90 days of purchase are eligible for store credit.
All product returns require a Return Authorization Number. Items purchased from HockeyMonkey.com are not eligible for returns or exchanges at our retail locations. Items purchased from a MonkeySports SuperStore may only be returned or exchanged at a MonkeySports SuperStore. The return policy for our MonkeySports SuperStores differs from our website, please contact the nearest MonkeySports SuperStore for additional details.
Restocking Fee: If you purchase multiple sizes of the same product (i.e. skates in 6.5D, 7.0D & 7.5D) and choose to return some or all products, you will be responsible for a 10% restocking. No other cases will be assessed a restocking fee.
Items Not Eligible for Return: Although we have a very flexible return policy on most of the items we sell, there are some exceptions. The following items may not be returned under any circumstances:
Most manufacturers provide warranty services for defective products, directly. For a reference guide on manufacturer's warranty information with links and phone numbers regarding composite sticks & shafts please visit our Composite Stick Warranty Guide. For warranty information on other types of equipment, please visit our Equipment Warranty Guide.
Returning merchandise is as easy as 1-2-3 at HockeyMonkey.com.
Once we receive your package, please allow 5-10 days for us to inspect, approve and process the return.
A Return Authorization Number expires 30 days from the date of issue. Expired Return Authorizations will be refused and returned. We will be more than happy to issue another Return Authorization number if the product is within the return window. Simply call our customer service department to obtain a new number.
Returned merchandise must be in original condition and include all factory packed accessories and paperwork (e.g. straps, unmarked warranty card, manuals etc.), in the original manufacturer bag/box and packaging with UPC, barcode, and serial number intact. Incomplete returns will receive a reduced credit reflecting any missing accessories, packaging or literature.
Please take special care when opening products shipped in plastic clamshell packaging as we may be unable to accept a return for items with destroyed or damaged packaging. Removal or alteration of a product's UPC number or serial number label will automatically void any possibility of return for credit or replacement. Products that are returned to HockeyMonkey.com with a missing or altered UPC or serial number will be returned to the sender. The product serial number must match the serial number in our database (HockeyMonkey.com maintains serial number tracking).
Return merchandise must be double boxed with no writing on the manufacturer's box. We will not, under any circumstances, accept a return that uses a skate box or shoe box as the outer box even if the items inside are different than what is depicted on the box. Your Return Authorization Number must be displayed prominently on the outside of the shipping box. Packages without a Return Authorization Number will be refused. Refused deliveries will be subject to a return shipping fee. Returned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important to save the tracking information and to properly insure all merchandise being returned to HockeyMonkey.com.
Please address all merchandise returns to:
HockeyMonkey.com Returns Dept.
RA Number: ####### (fill in your RA Number)
105 W Bethany Dr
Allen, TX 75013
You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest your location.
FedEx. - (800) 463-3339
U.S.P.S. - (800) 275-8777
Customers may use the carrier of their choice to return merchandise but we strongly advise customers to use a traceable shipping method for their own protection.
Return shipping cost (the cost to send an item back to our warehouse) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.
If you purchased a product from us that you wish to exchange for an alternative, you can return the item for a refund or store credit and simply place a new order for the item you desire. A refund cannot be applied to a new purchase.
Please note that our Return Policy applies, only items eligible for a return may be returned for a refund or store credit. It may take 5-10 days for a return to be received, inspected and processed.
Please view our Return Policy for a list of what is considered ineligible for Return. Refunds do not apply to the cost of shipping or oversized handling charges. The customer is responsible for the actual price of shipping even if the shipping was free or discounted. In some cases, the actual price of shipping may exceed the amount originally charged for shipping, the difference in shipping cost will be deducted from any refund. Refunds are applied to the payment method used at the time of purchase 5-10 days after the returned merchandise has been received, inspected and processed.
Store Credit issued for purchases previously made on HockeyMonkey.com, are only valid on HockeyMonkey.com. We are unable to issue Store Credits for use on any of our other websites or MonkeySports SuperStores.
Redeeming Store Credit: If you have received store credit from a previous merchandise return, please enter the store credit order number in the ‘Order Comments’ section while placing your order online. Once our customer service team has had a chance to review your order, your store credit will be applied, and any pending authorization will be removed or reduced depending on the balance. Please note that even if your store credit amount covers the entire cost of the order, a credit card number is still required to submit the order. Please make sure you have enough funds to cover the transaction prior to submitting your order.
An item that was discovered to be defective upon receipt can be replaced or returned for a full refund if the item hasn't been used. Please contact customer service within 48 hours of receipt so we may arrange for a replacement or return shipping. Replacement product will be shipped free of charge.
Items that are deemed defective after use, are subject to the terms of a brands warranty coverage, if eligible.
If you refuse delivery, a credit will be issued for the price of the merchandise minus the actual cost of shipping and the cost of return shipping. All credits will be applied to the original payment method.
All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact customer service immediately. We must be informed of all shipping related claims within 48 hours after the package was received. Shipping Claims are handled directly by HockeyMonkey.com on your behalf. To help us speed up the process of resolving your claim, please provide pictures of the damaged packaging, shipping label and products.
Should your package be deemed Lost in Transit, please contact customer service immediately so we may assist you in arranging for replacement product or a refund.
Please allow 1 to 8 days for the processing of claims for lost U.P.S shipments and up to 40 days for lost U.S.P.S shipments.
While we will do our best to ship from our distribution center to you, not all items will shop from there. In some cases, we will split the order and ship each package out to you individually. This may prompt a customer to think an item is missing from their shipment. Prior to contacting us regarding missing items, please cross check the items on the packing slip with the items in the shipment. Verify that you didn't receive an out of stock email, informing you that an item or items were out of stock. If you think an item is missing from your shipment, please contact customer service within 48 hours of delivery.
Items sent as a promotional gift (Gift With Purchase) are required to be returned if the qualifying product is returned for a refund or store credit. If the gift item is not returned, the current purchase price of the item will be deducted from the refund or store credit. Gift items or items received as a gift with purchase cannot be exchanged or returned for refund or store credit unless the qualifying purchase items for the gift are returned.
HockeyMonkey.com® will warranty your product to be free from defects in material and workmanship for a period of 30 days from the original purchase date (excluding shafts and one-piece sticks, see Hockey Stick Warranty Information). If a product is covered by this warranty MonkeySports will repair at our discretion using new or refurbished components, or if a repair is not possible - issue a replacement. This warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover lost or stolen items, nor does coverage extend to damage caused by misuse, unauthorized modification, or improper storage conditions. The warranty does not cover parts that are subject to normal wear and tear (i.e. skate wheels, bearings, steel, etc.).
Items designated as Pro-Stock are not covered by any warranty; this includes but is not limited to Skates, Gloves, Pants, Sticks, Shafts, Helmets or Replacement Blades. Warranties for Oakley visors are handled directly by Reebok/CCM Hockey.
(Ice & Inline)
|Holders & Chassis||Runners||Helmets||Shin, Shoulder & Elbow Pads||Ice Pants & Girdles||Inline Pants||Gloves||Facecages & Visors||Jocks & Under-garments||Bags|
|Alkali*||1 Year||1 Year||N/A||N/A||180 Days||90 Days||90 Days||N/A||N/A||180 Days|
|Bauer||90 Days||1 Year||90 Days||1 Year||90 Days||90 Days||90 Days||90 Days||30 Days||90 Days|
|CCM||90 Days||1 Year||1 Year||1 Year||90 Days||90 Days||90 Days||90 Days||N/A||N/A||90 Days|
|Easton||90 Days||1 Year||1 Year||1 Year||90 Days||90 Days||N/A||90 Days||N/A||90 Days|
|Graf||90 Days||1 Year||N/A||N/A||N/A||N/A|
|Mission||90 Days||1 Year||N/A||1 Year||N/A||90 Days||90 Days||N/A||90 Days|
|Sher-Wood||N/A||N/A||N/A||N/A||90 Days||90 Days||N/A||90 Days||N/A||N/A||90 Days|
|Warrior||N/A||N/A||N/A||1 Year||30 Days||90 Days||N/A||30 Days||N/A||30 Days||30 Days|
|Winnwell||N/A||N/A||N/A||N/A||90 Days||N/A||N/A||N/A||N/A||N/A||90 Days|
If a composite hockey stick/shaft is broken due to a manufacturing defect, within 30 days of being ordered, it may be eligible for replacement. In most cases, replacements are handled by the manufacturer directly. This warranty does not extend to pro stock: hockey sticks, shafts or replacement blades. Please view the information below to initiate a warranty claim for a composite hockey stick. An original proof of purchase is required for warranty. Once an exchange is authorized by the manfacturer, it will be necessary for the customer to mail, at their expense, the broken stick or shaft. Once received, if the broken stick or shaft is deemed to be defective due to manufacturing defect, a replacement will be sent at the manufacturer's expense and the broken merchandise becomes the property of the manufacturer. Warranty periods and conditions will vary by manufacturer, please view the Warranty Information listed on a product's page for more details.
|Brand||Contact Number/E-Mail||Internet Warranty Link|
|Alkali||1.855.425.5254||E-Mail Alkali Directly for Warranty Service: email@example.com|
|Twigz||1.888.286.6169||Handled Directly by HockeyMonkey|
E-Mail True Hockey Directly for Warranty Service firstname.lastname@example.org
HockeyMonkey.com is proud to be an authorized Internet Retailer of the following brands: Alkali, Bauer, CCM, Graf, Mission, New Balance, Nike, Sher-Wood, Shock Doctor, True, UnderArmour, Warrior, WinnWell and more. This designation means we emulate their commitment to customer service and satisfaction. By purchasing from an Authorized Internet Retailer, your products will be covered by the manufacturer’s factory warranty should an item become defective due to manufacturing defects.
Ordering online at HockeyMonkey.com® is safe and easy – guaranteed! Our secure servers will protect your information using the most advanced encryption and firewall technology throughout the ordering process. Our Web site protects the security of personal information transmitted to us by using Secure Sockets Layer (SSL) software, which encrypts the information you input during the transmission to us using a unique session key. These layers of privacy protection ensure that information cannot be viewed even if intercepted by unauthorized parties.
Please note that email is not encrypted and is not a safe and secure way to transmit credit numbers or other confidential information. If for any reason you prefer to order by phone, please call 888-286-6169 and we will be happy to assist you.
If you're ever a victim of credit card fraud, the Fair Credit Act specifies that your credit card company cannot hold you liable for more than $50 in fraudulent charges to your account. With HockeyMonkey.com®, you'll be reimbursed for any amount up to $50 billed to you by your credit card company for unauthorized charges to your account if those charges result from an order you've placed on our secure server. For this protection, you must promptly notify your credit card company of any fraudulent charges and follow the procedures for doing so as outlined in your credit card agreement.
At HockeyMonkey.com®, we know that your online privacy is as important to you as the products, prices, and customer service we provide. We posted this privacy notice in an effort to answer your privacy-related questions, and to demonstrate our adherence to the privacy practices commonly found at the most reputable and consumer credited online companies.
While shopping on the HockeyMonkey.com® site, we ask you to provide information using online forms. We use this information to process your order, contact you regarding your order, or to answer any questions/concerns you might have expressed. We will not sell, or share any of your personal information to any outside parties, except as outlined in this policy.
When you purchase something from us we send your credit card information, name, billing address and the order dollar amount to your credit card company for authorization and approval. Your name, telephone number and shipping information must be provided to third party shippers such as FedEx to deliver your package.
We reserve the right to release personally identifiable information if required by law or to comply with a judicial proceeding, court order, or legal process, and when we believe it is necessary for fraud protection or credit risk reduction.
We customize and personalize certain Web page content based upon your browser type and other information provided by a "cookie". A cookie remembers information about a visitor from one page to the next and from one visit to the next. A cookie does not contain any of your personal information, and is only a "trigger" that retrieves information when you visit our site.
As an example, cookies enable us to provide better service to you by maintaining your shopping cart between visits so that you are not required to enter each of the items again. On most Internet browsers, the cookie function can be turned off, and software is available from third parties which will allow you to visit our Web site without providing this information. You are welcomed at our website if you use this software but you will be unable to use our shopping cart to purchase items online.
When a visitor comes to our website we collect information about the visitor's computer such as its IP address, operating system and browser software, click-stream information such as the address (URL) of the web site that directed you to our site, which pages and the order in which they were visited on our site for the purpose of assessing our site traffic and the effectiveness of the content. This data allows us to improve the quality of your visit by streamlining your ability to navigate the site and to develop featured programs and content that will be of interest to all our visitors.
Our web site may contain helpful links to other websites, such as the manufacturer or product review websites. We are not responsible or liable for the privacy practices or content found on these websites.
HockeyMonkey.com uses a variety of methods to collect e-mail address from customers that wish to opt in. You may unsubscribe from HockeyMonkey.com’s email updates and specials at any time. To unsubscribe from our marketing e-mails please visit our e-mail preferences page. You may also click the Unsubscribe link at the bottom of the e-mail and follow the prompt. Please recognize that by unsubscribing, you'll miss our exclusive offers and notices on special savings. Please allow up to 10 days for your e-mail address to be removed from our subscriber database.
HockeyMonkey.com® sells merchandise intended for purchase by adults. In accordance with the Children's Online Privacy Protection Act, HockeyMonkey.com® will not knowingly collect personal information on the internet from children under the age of thirteen. When placing an order on the HockeyMonkey.com® website, you are affirming that you are an adult. Users under the age of thirteen must ask a parent or guardian for assistance while placing an order online.
HockeyMonkey.com® is owned and operated by MonkeySports, Inc.®. Unless otherwise specified, all materials appearing on this site, including, but not limited to text, site design, logos, graphics, icons, images, audio, video clips, software, and accessories used on the site as well as the selection, assembly and arrangement thereof, are the sole property of HockeyMonkey.com®. You may use the content of this site only for the purpose of shopping on this site or placing an order, and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from HockeyMonkey.com®. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
The trademarks, logos, custom graphics, and service marks displayed on this site are registered trademarks of HockeyMonkey.com®. All other trademarks or service marks are property of their respective owners. The use of any HockeyMonkey.com® trademark or service mark without our express written consent is strictly prohibited.
This website and the information provided herein are provided on an “as is" basis. Neither HockeyMonkey.com® nor its parent company, affiliates, nor each of their respective officers, directors, employees, and agents, warrant that the use of the HockeyMonkey.com® site will not be interrupted or error-free, nor do we warranty the accuracy, validity, completeness or reliability of the content provided on the site. Every effort has been made to provide our customers with the most accurate information possible. Errors are subject to correction. Pricing and availability are subject to change without notice.
We make no representation or warranty of any kind, whether expressed or implied, including but not limited to, implied warranties of merchantability, non-infringement, or fitness for a particular purpose. All items purchased from our store are accompanied by a manufacturer warranty, unless indicated otherwise. You acknowledge that any warranty in connection with all products or services offered on our site is solely provided by the manufacturer or supplier of that product or service. For warranty information and/or assistance, please check the documentation supplied with the product or contact the manufacturer.
We will make every effort and use every good measure to deliver your order on time. HockeyMonkey.com® will not be responsible for any delay of the shipment during transit, for reasons including but not limited to, negligence by the shipping carrier, employee strikes, and weather. We do not issue refunds for the price of shipping under any circumstance.
Help your fellow customers by telling us what you found to be the strengths and weaknesses of a specific product. - Focus your review on the product itself. Please do not comment on other people’s reviews, other manufacturers, etc.
Submissions that do not follow our review guidelines will not be posted.
Under no circumstances, shall HockeyMonkey.com® or its associates be liable for any direct, indirect, incidental or consequential damages, that result from your use of or inability to use the HockeyMonkey.com® site, or from products or services offered on the site, including but not limited to your reliance on any information obtained from the site or the use of products or services offered on the site, that results in mistakes, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance, damage to equipment, and/or personal injury or death. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Product descriptions and images displayed on our site are for quick reference only. HockeyMonkey.com® is not responsible for changes or variations in product specifications and/or physical appearance. Although we do our best to ensure that all product information is up-to-date and accurate, there are circumstances which can cause the information on our website to be listed incorrectly or become outdated without our immediate knowledge. This includes but is not limited to preliminary specification supplied by the manufacturer in error, new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential in functionality by the manufacturer (also known as running changes). HockeyMonkey.com® relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, HockeyMonkey.com® is not responsible for misleading information displayed on our site. If you discovered an error; please contact us and we will correct it.
HockeyMonkey.com promotional codes provide our shoppers with a specified discount on select items. The discount amount can be calculated in various ways as determined by the type of promotion. Usually there is a dollar value or percent value discount on the HockeyMonkey.com selling price. Promotion codes are entered prior to checkout and are either applied to the item while in the shopping bag or at the conclusion of the checkout process.
Some offers have an expiration while others are available for a limited time; offers are subject to change or end at any time. Promotional codes cannot be combined with other offers (including, but not limited to gift with purchase) and only one promotional code may be used on each order. A promotional code can be combined with up to three Rebound Rewards. Offers cannot be applied to orders already placed with HockeyMonkey.com and cannot be redeemed for cash.
If the terms of a promotion have become invalidated through the return of merchandise, the refund or store credit may be adjusted to reflect any unearned discount. For example, if a customer purchased two products during a Buy 1, Get 1 50% Off promotion and decided to return one product, the original requirements for the promotion wouldn’t be met.
Some items are not eligible for discounts or coupons, these will be clearly identified: 'This item is not eligible for discounts or coupons due to manufacturer imposed pricing restrictions'. Promotional codes offered for HockeyMonkey.com are not valid at our MonkeySports SuperStores.
This page was last updated May 4, 2020